Customer Care

It is our goal to provide the best possible service. We understand that you have choices when it comes to where you shop for your performance and customization needs. We will do the best to provide you with the best prices and the best quality parts. If there are any issues with your order please email sales@forgedprojects.com and we will do our best to make things right.  

Privacy

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Any of the information we collect from you may be used in one of the following ways:

- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails

Returns and Refunds

Due to the integration of several systems and processes across multiple departments orders cannot be canceled or exchanged except in very limited circumstances. To inquire about canceling an order please contact us with your full name, order ID, reason for canceling, and the part or parts you want to cancel.

A fee will apply to order cancellations, typically these are charges a vendor may charge us for canceling an order. Fees range from 6%-25% of the original price which is what it costs us to process your original transaction.

Credit card companies get their money no matter what. If you'd like to cancel there is a fee and that fee is what they take on the transaction (3%). Then we charge 3% for our time to process and do that accounting work, for a total of 6% minimum on cancellations.

We believe this is fair since you clicked on the order button and typed your information in and we have to pay the staff to process these cancellations. It is your responsibility to ensure the parts you are ordering are correct. You are given a confirmation page with a list of parts before checking out. Any changes to an order can hold it up and cause other complications in our systems. If you are unsure about an item please contact us or conduct the research you need to be sure it is what you want or need. There is no exception to the 6% fee at minimum on cancellations.

Special order items are non-cancelable and non-returnable. 

*We reserve the right to refuse service to anyone due to internal discretion.