We may use UPS, FedEx, DHL, and USPS for deliveries. We are not responsible for any shipping problems and shall not be held liable for any "reasonable" delay beyond our advertised delivery time-frames. Shipment by Ground Courier can take up to 15 business days for delivery. Express Courier can take up to 3 business days for delivery. Shipping time frames are once the order has been processed. Due to high demand, order processing can take 1 to 2 business days.
The on-time delivery guarantee does not apply to shipments that are delayed due to causes beyond the courier's control, including, but not limited to, the following: the unavailability or refusal of a person to accept delivery of the shipment, delays caused by the consignee, acts of God, public authorities acting with actual or apparent authority on the premises, acts or omissions of Customs or similar authorities, riots, circumstances arising before, during, or after a strike or other labor disputes, civil commotions, disruptions in the air or ground transportation network (such as weather phenomena), and natural disasters. For more information on the shipping Limits and Restrictions visit the UPS website at http://www.ups.com.
We do not accept Collect shipments for online orders. All shipping charges are charged at the time the order is placed online.
Any order received after 2PM EST will not ship until the following business day.
Return and Exchange Policy
Special or high volume orders are subject to terms of Forged Projects. Some items cannot be canceled and are non-returnable.
Due to the integration of several systems and processes across multiple departments orders cannot be canceled or exchanged except in very limited circumstances. To inquire about canceling an order please contact us with your full name, order ID, reason for canceling, and the part or parts you want to cancel. A small fee (6%-10% of the original price) will apply to order cancellations as the credit card companies charge us to process your original transaction. We believe this is fair since you clicked on the order button and typed your information in. We have to pay people to process the order and do the accounting.
Before returning qualified merchandise, you must contact Customer Service to get an RMA number. Customer Service will fill out details of your request and email a copy of the RMA to you. The RMA number must be clearly marked on all return shipments or it will be refused. Products must be returned in the original carton, in like new condition and include all documentation, and accessories to avoid restocking charges.
1. Freight for all returns is the customers responsibility.
2. Do not write-on or mark the original product boxes.
3. All returns are subject to a restock fee.
4. All returns are subject to inspection.
5. Inspection approval is at our discretion. Credit will be issued accordingly.
6. Freight charges from the original shipment to customer will not be included in credit.
7. We do not cover install or shop fee's. Please make sure the item you received is correct before paying someone to install an item.